Information management is the process of discovering organizing and analyzing data, information, and knowledge before presenting and gaining access to them. It is designed to deliver the correct information at the right moment to help make informed decisions and to help people find relevant information in their everyday lives. It helps organizations to leverage their information assets, and serve their stakeholders. It is used in government companies, cultural institutions and non-profit organizations as well as NGOs.
The most important characteristic of effective information management is the ability to communicate the correct information to the appropriate person at the appropriate time. This requires a solid processes for IT and business, and a comprehensive view of all the information the business produces.
This is known as management data that includes everything from operational data (such customer interactions and revenue for a particular period) to financials. Leadership should be guided by https://boardportals.co.uk/2023/06/24/what-is-information-management/ sound management information when making key decisions.
A successful project in information management starts with a clear picture of the desired future state. It is best to conduct employee research that identifies your organisation’s most pressing business requirements. The planning process must be re-focused to focus on projects that address your organization’s most pressing business requirements instead of focusing on the technology to help them be delivered.
The second principle of information management is to ensure that users can easily find and use the data when they require it. In customer service, for instance, the agents should be able to quickly retrieve previous information so they can give customers prompt and accurate responses.
